From the Outdoor Research Warranty Team: “If you’ve reached this page, you may be thinking that your gear has a defect in materials, workmanship, or other failure – and we’re sorry about that. Let’s get your gear back on track so you can get back outside. Outdoor Research® products are built with only the highest quality standards, rigorously tested, and with your total satisfaction as our goal. We want to see our customers use our gear to its full potential, which will include natural weathering from outdoor environments. Because of this, we do not accept warranties for this type of normal wear and tear, or for products that have been handled against their intended use, involved in accidents, defaced, or sold from non-authorized dealers. Our warranty does not cover user-created damages like rips, tears, burns, or holes.”